Shipping policy
Overview
This Shipping Policy applies to orders placed through dclcamax.shop.
We aim to provide customers with transparent shipping information and a straightforward delivery process.
For shipping assistance, contact:
Free Standard Shipping
All orders placed through dclcamax.shop qualify for free standard shipping.
There is no minimum purchase requirement for standard shipping unless a different condition is clearly disclosed before checkout.
Customers who select an optional expedited, premium, or alternative shipping service, if available, may be charged the amount displayed during checkout.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
The delivery estimate begins from successful order confirmation and includes normal order processing and transportation under ordinary circumstances.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.
Order Processing
After an order is submitted, we may conduct normal processing procedures including:
- Payment verification;
- Fraud-prevention checks;
- Inventory confirmation;
- Order preparation;
- Packaging; and
- Carrier handover.
Customers will normally receive an order confirmation electronically after a successful order is placed.
Delivery Delays
Although our estimated delivery period is 15–20 days, occasional delays may arise because of:
- High order volumes;
- Public holidays;
- Severe weather;
- Transportation disruptions;
- Carrier delays;
- Customs or border procedures;
- Remote delivery locations;
- Incorrect shipping information;
- Security checks;
- Natural disasters;
- Government restrictions; or
- Other circumstances outside our reasonable control.
Where we become aware of a material delivery issue, we will make reasonable efforts to assist the affected customer.
Nothing in this Shipping Policy limits any rights the customer may have under Australian Consumer Law where goods are not supplied within an agreed or legally reasonable period.
Shipping Confirmation and Tracking
Where tracking is available, customers may receive tracking information after an order has been dispatched.
Tracking information may require some time to become active after the carrier receives the shipment.
Tracking updates are generated by the relevant carrier and may not always update in real time.
Shipping Address
Customers must provide a complete and accurate delivery address during checkout.
Please carefully verify:
- Recipient name;
- Street address;
- Apartment or unit number;
- Suburb;
- State or Territory;
- Postcode;
- Country; and
- Contact information.
If an address needs to be corrected, contact:
as soon as possible.
We cannot guarantee that address changes can be made after an order has entered fulfilment or been dispatched.
Incorrect Addresses
If an order cannot be delivered because the customer supplied materially incorrect or incomplete shipping information, additional costs associated with reshipping may be charged where permitted by law.
This does not apply where the delivery failure resulted from an error by dclcamax.shop or its responsible service provider.
Multiple Shipments
An order containing multiple products may occasionally be delivered in separate packages.
Separate packages may arrive on different dates.
Where available, separate tracking information may be issued for each parcel.
Customers are not charged additional standard shipping solely because we choose to divide an order into multiple shipments.
Lost Packages
If your order has not arrived within a reasonable period after the estimated delivery timeframe, contact:
Please provide your order number and relevant delivery information.
We will review the shipment information and, where appropriate, contact the carrier or fulfilment provider.
If a shipment is confirmed lost and we are responsible for providing a remedy, we will provide an appropriate replacement, refund, or other solution consistent with applicable law.
Packages Marked Delivered
If tracking shows “delivered” but you cannot locate the parcel, please first check:
- The delivery address;
- Around entrances or safe-drop locations;
- With household members;
- With building management or reception;
- With neighbours where appropriate; and
- Any carrier delivery notice.
If the parcel still cannot be located, contact us so that we can assist with an investigation.
Damaged Packages
If an item arrives damaged, contact us as soon as reasonably possible at:
Include your order number, a description of the problem, and photographs where reasonably useful.
We will assess the matter under our Return and Refund Policy and applicable Australian Consumer Law.
International Fulfilment and Customs
Some products may be fulfilled or transported through facilities or service providers located outside the customer's immediate region.
Where customs procedures apply, delivery may take longer than originally estimated.
Any mandatory duties, taxes, or charges applicable to an order will be handled or disclosed in accordance with applicable requirements and checkout arrangements.
Failed Delivery Attempts
Carriers may make one or more delivery attempts.
If a package is returned because the recipient was unavailable, refused delivery without a legal basis, or failed to collect the shipment after carrier notification, reshipping conditions may apply where permitted by law.
Mandatory consumer rights remain unaffected.
Returns Following Delivery
If you receive an item and wish to return it, please review our Return and Refund Policy.
Do not return merchandise without contacting us first.
Return requests should be sent to:
For eligible change-of-mind returns, the customer may be responsible for return shipping costs.
For faulty, incorrect, damaged, or otherwise non-compliant goods, return shipping and remedies will be handled in accordance with Australian Consumer Law.
Order Cancellation Before Shipping
Customers who wish to cancel an order should contact us immediately.
We will attempt to cancel orders that have not entered fulfilment or dispatch.
Cancellation cannot always be guaranteed once processing has begun.
If cancellation is no longer possible, the customer may need to wait for delivery and follow the applicable return procedure.
Australian Consumer Rights
Nothing in this Shipping Policy excludes or limits a right or remedy available under the Australian Consumer Law.
If a delivery issue results in a failure to meet a mandatory legal obligation, the customer's statutory rights will apply regardless of any other provision contained in this policy.
Changes to This Shipping Policy
We may update this Shipping Policy to reflect operational, carrier, logistics, regulatory, or service changes.
Changes will be published on the website with the revised date.
Changes will not remove rights already accrued under applicable law.
Shipping Contact
For questions about delivery, tracking, delays, lost parcels, address changes, damaged shipments, or other shipping matters, contact:
Store Name: dclcamax.shop
Customer Service Email: info@dclcamax.shop
Standard Shipping Fee: Free on all orders
Estimated Delivery Time: 15–20 days
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