Privacy policy
This Privacy Policy describes how dclcamax.shop collects, uses, stores, discloses, and otherwise handles personal information when you visit our website, purchase products, communicate with us, create an account, or otherwise use our services.
For privacy-related questions, contact:
We aim to handle personal information responsibly and, where applicable, consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Personal Information We Collect
Depending on how you interact with our store, we may collect information including:
- Name;
- Billing address;
- Shipping address;
- Email address;
- Telephone number;
- Order information;
- Transaction information;
- Products purchased;
- Account details;
- Customer service communications;
- Device information;
- Browser information;
- IP address;
- Website activity;
- Referral information;
- Cookie and similar technology data; and
- Marketing preferences.
Payment information may be collected and processed through Shopify and authorised payment service providers. We do not necessarily receive or independently store complete payment card details.
How We Collect Information
We may collect information directly from you when you:
- Place an order;
- Create or manage an account;
- Subscribe to communications;
- Contact customer support;
- Submit a return or refund request;
- Participate in a promotion;
- Browse our website; or
- Otherwise voluntarily provide information.
We may also receive information automatically through cookies, pixels, analytics tools, Shopify technology, fraud-prevention services, payment providers, and similar technologies.
How We Use Personal Information
We may use personal information to:
- Process and fulfil orders;
- Process payments;
- Deliver products;
- Send order confirmations and shipping updates;
- Provide customer service;
- Handle returns and refunds;
- Maintain customer accounts;
- Detect and prevent fraud or misuse;
- Improve website functionality;
- Analyse store performance;
- Personalise shopping experiences;
- Maintain website security;
- Comply with legal obligations;
- Resolve disputes;
- Enforce contractual rights; and
- Send marketing communications where permitted.
We will not use personal information for an unrelated purpose where doing so would be unlawful.
Shopify
Our online store is powered by Shopify.
Shopify provides e-commerce infrastructure that enables us to display products, accept orders, process transactions, manage store operations, and provide online shopping functionality.
Information provided through our store may therefore be processed by Shopify in connection with providing its services.
Shopify's own handling of personal information is also subject to its applicable privacy documentation.
Payment Providers
Payments may be processed by third-party payment service providers.
These providers may collect information necessary to authorise and complete transactions, prevent fraud, manage chargebacks, and comply with financial or regulatory obligations.
Their handling of personal information may be governed by their own privacy policies.
Service Providers
We may disclose personal information to service providers where reasonably necessary to operate our business, including providers involved in:
- Website hosting;
- Shopify services;
- Payment processing;
- Order fulfilment;
- Shipping and logistics;
- Customer support;
- Email delivery;
- Analytics;
- Advertising;
- Fraud prevention;
- Cybersecurity;
- Data hosting; and
- Professional services.
We aim to disclose only information reasonably necessary for the relevant service.
International Data Transfers
Because Shopify, payment providers, technology providers, logistics providers, and other service providers may operate internationally, personal information may be processed or stored outside Australia.
The countries involved can vary depending on the provider, technical infrastructure, fulfilment arrangements, and location of the customer.
Where Australian privacy requirements apply, we will take reasonable steps regarding overseas handling of personal information as required by applicable law.
Cookies and Similar Technologies
Our website may use cookies and similar technologies.
These technologies can help us:
- Keep the website functioning;
- Remember customer preferences;
- Maintain shopping carts;
- Understand website usage;
- Improve performance;
- Detect fraudulent activity;
- Measure advertising effectiveness; and
- Provide relevant marketing.
Browser settings may allow customers to reject or delete certain cookies. Disabling cookies may affect some website functionality.
Marketing Communications
Where permitted, we may send customers information about products, promotions, store updates, or other marketing communications.
Customers may unsubscribe from marketing emails by using the unsubscribe option provided in the relevant communication or by contacting:
Transactional messages relating to existing purchases may still be sent where necessary.
Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Completing transactions;
- Maintaining business records;
- Providing customer support;
- Handling disputes and returns;
- Preventing fraud;
- Meeting accounting and tax obligations;
- Complying with legal requirements; and
- Enforcing our agreements.
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it subject to applicable legal obligations.
Data Security
We take reasonable administrative, organisational, and technical measures designed to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no online transmission or storage system can be guaranteed to be completely secure.
Customers should protect their account passwords and should not share sensitive credentials with unauthorised persons.
Access and Correction
Where applicable under Australian privacy law, individuals may request access to personal information we hold about them and may ask us to correct information that is inaccurate, incomplete, or out of date.
Requests may be submitted to:
We may take reasonable steps to verify identity before responding to a request.
Privacy Complaints
If you believe your personal information has been handled improperly, please contact us at:
Please provide enough information for us to understand and investigate the issue.
We will review privacy complaints and respond in accordance with applicable legal requirements.
Where applicable, individuals may also have the right to raise a privacy complaint with the relevant Australian privacy regulator.
Data Breaches
If a data breach occurs, we will investigate the circumstances and take reasonable steps to contain and address the incident.
Where notification obligations apply under Australian law, we will comply with applicable requirements.
Children
Our online store is intended for general retail customers and is not designed specifically for children.
We do not knowingly seek to collect personal information from children in circumstances where consent or authorisation is legally required and has not been obtained.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, security, or availability of independent third-party websites.
Customers should review the privacy policies of third-party services before providing personal information to them.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our business;
- Shopify functionality;
- Technology;
- Service providers;
- Legal requirements; or
- Privacy practices.
The current version will be published on our website with an updated revision date.
Contact
For questions, requests, complaints, or concerns relating to privacy:
Store Name: dclcamax.shop
Privacy Contact Email: info@dclcamax.shop
- Choosing a selection results in a full page refresh.